Customer Service Customer Relations
Customer Service Customer Relations
It's a position where there are a lot of misconceptions about the job that I do. Because most people tend to think that when the sale is complete and the money is paid, they will disperse. and let the customer service department take care of the customer But actually it's not. Until the neglect of the customer
maintain the existing customer base
Finding new customers to buy products may not be the answer to doing business in this era. Because the most important thing in doing business is keeping our existing customers. and convince them to come back to use our products or services again
Salesperson who takes care of customer relations
It is normal for salespeople to disband when they have completed their sale. because there is a wrong belief that they are out of business with each other because customers have already bought our products In addition to building a good business relationship with each other. can also build brand credibility because it is a heart-to-heart service
additional techniques
- Provide advice with sincerity, credibility, content and knowledge.
- Meet with customers often Find activities to strengthen relationships with each other.
- Provide friendly, respectful and prompt service.
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