12 techniques to satisfy customers

12 techniques to satisfy customers

Service is an important thing that should not be overlooked no matter what kind of work or company, because working there must be customers. Taking care of the service is therefore something that should be done. Because it may affect buying-selling decisions. products or services in the future.

- create a good experience

make another impression in conjunction with the service Create good memories for customers to feel no regrets choosing to use our products or services. may have created the impression of paying attention to the customer's birthday Most products that customers are interested in in order to provide targeted advice satisfied customer

- Sincere, friendly

If we show sincerity to customers first will receive the sincerity from customers back We should have a good personality, warm, smile to service users, be friendly, not approach or stare too much. show store policy Expressing deep gratitude, smiling, providing good service to customers.

- Avoid the word "I don't know"

Of course, it is not wrong to be ignorant about the unknown. But in the case of questions about products or services of our company The answer that we do not know It's like refusing to buy-sell at all. Because the customers are moderately interested in the product, but we choose to cut off the opportunity to sell by not offering the product.

- equality, no bias or discrimination

Everyone who accesses our services or purchases products is considered a customer. Be the person who keeps the business moving forward. Therefore, we should not be divided. Discriminate with anyone and we should not turn our backs on customers who approach us first. Regardless of dressing, skin color, appearance, any factor that causes a feeling of bias, unfair

- Service or giving free gifts

One of the things that people like is free stuff. May be a service or a product according to our convenience. Pay attention to just a small matter. This can impress customers and also affect their decision to come back to use the service next time.

- Understanding the customer perspective

Think from the customer's point of view or observe and understand the customer's problem. Then recommend our products whether they meet the needs of customers or not. In addition, it also helps to create peace of mind for customers as well.

- Understand the product

before we understand the customer We must first understand the product in our hands. that there are strengths-weaknesses, what things, so bring this part of the information that we know to give advice to customers at the point

- keep the promise

when there is a promotion There will be a problem with the product being out of stock. There are other problems must make a good remedy to the immediate situation We should always check and check. In order not to reduce customer satisfaction when the product is out of stock

- Always improving

Good work is already a good thing. But if we still have criticism - praise or suggestions from customers We should collect feedback to improve in the next service.

- Give employees a break

To provide efficient service with bright, cheerful smiles. We need employees to work properly. not too heavy because when employees are feeling tired May also affect the quality of customer service.

- There is a way to deal with dissatisfied customers.

We should have different ways of dealing with people, especially dissatisfied customers. we will have a way of speaking How to relax the mood of customers?

- take surveys

in order to be updated Create a better user experience for customers. We must know and find a solution to the problem at the point.

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