📣 7 ways to be a good Telesales with steps to close a sale by phone.

📣 7 ways to be a good Telesales with steps to close a sale by phone.

When you see the word “sales”, of course, it must be related to the sale, whether it is the sale of other goods or services.

The word “Tele” is related to the phone call. communication

When the two words are put together, they can be translated directly. “Sales staff of goods and services via telephone”

Being a Telesales is not easy. But it's not difficult if we have the determination and effort.

The main duty of Telesales employees is to contact customers to offer products and services over the phone. using talking skills The use of a pleasant tone of voice And use psychology to influence to close the sale in the line. Each Telesales employee uses different skills to close the sale. It depends on your ability, training, and experience in dealing with multiple clients. The model can be adapted to use the strategy to close the sale in the line.

And at the heart of being a sales person is of course commissions. Telesales careers, too, are commissions that are the main motivators of this career. Which depends on the sales from the closing of the sale over the phone itself.

Therefore, being a Telesales should have a commitment to using various skills. to persuade to close the sale

Hundred million cells also worked as a telesales in the position of "Inside Sales" of an American IT giant. Frankly speaking, the position's name is the opposite of "Outside Sales" that has been marketed to meet customers face-to-face. As for me, I have to sit and sell my phone from Malaysia to Thailand without seeing the moon and seeing the sun.

Therefore, it is well known that this profession must be “fight-hearted” from the disadvantage of not selling in front of many customers. Learning from a world-class organization has taught me how you can succeed with telemarketing as well. Importantly, this profession has advantages over salespeople who are always on the market as follows:

- No need to waste time traveling to meet customers

- No travel expenses

- Have time to call customers for sales throughout the work

- Able to make more than 100-300 sales calls per day

- Take the time to close a short sale.

- Suitable for products that can be presented orally.

- Suitable for businesses that focus on inviting or making appointments for customers to see the real products at the event.

- Support work to take care of customers after sales very well

So I'd like to share how to be a good telesales or phone salesperson. with a sharp way to close the sale as follows:

1. You must first have a good lead list.

If you work in a leading company You will have an advantage because the company will buy or have a database of old and new customers for you to call immediately. For example, a mobile network company They will have a list of current customers that tell them almost everything about their age. monthly phone bill So you can offer products or services that are tailored to their needs, such as offering a phone package that is more suitable for use.

The bigger the financial business They know the money in the pockets of the leads. Therefore, offering credit card sales, insurance sales, loan sales tends to be easier for you to get customers. But if your company doesn't have any good leads, do a manual search through LinkedIn, or even on social networks like Facebook, IG, websites, etc.

Raw, it might give you some leads. The quality depends a lot on the social network you are in. And must depend on the horoscope as well.

2. Good tone of voice must come first.

The eyes are the windows to the heart. But being a telesales seller, it's invisible to each other. The customer therefore has no right to see your heart. Therefore, tone is the only thing that indicates the credibility between you and the customer. Use a confident, resonant tone, be clear, and don't speak too quickly. There is an additional technique that is required when talking to customers. “Smile and talk” as if in front of them. Nobody said you were crazy for sure. Because you are using the inner of a real salesperson. Even if customers can't see your face Believe that customers will surely hear a voice that is so convincing that it will reach their hearts.

3. After introducing yourself, ask the customer “Will you have a convenient time?”

Usually this profession will have a talk from the company already. But some companies do not. You should write an introduction script and present your product yourself first. Going forward in a scripted conversation after introducing yourself without asking if you'll have a convenient time can annoy customers. But what to do when asking customers if it's convenient or not, they are always rejected. The trick is simple. Ask the customer first if it's convenient for no more than 1 minute, then get into the topic of presenting an interesting product. which will be discussed in the next paragraph.

4. Emphasis on offering benefits that are appropriate to the customers

Immediately begin to focus on the benefits that the customer will get (benefits). Interesting benefits will help reduce rejection or put down. Customers will become harder to withdraw or withdraw as long as they listen to you. Benefits that match what customers are interested in hearing You need to do some basic research before making any calls, such as name, location, previously purchased products or services, etc. Unruly calls have a very high chance of being rejected.

5. Closing the sale with a “snack” technique

before closing the sale Read the positive signs first. simple remarks That is, when you tell a story about the benefits or offer what they will get and the customer won't say no. answer you periodically or answer your questions back This will be the closest point to the closing of the sale. Simply put, the customer is “drunken,” so you quickly let go of the hook by concisely delivering the offer to the customer to make a final decision. ..

“From what I have already presented Customers agree that the following offers (Tell the price and details in full) if everything is fine. The customer agrees so that we can proceed further…”

6. Close sales with job tracking

Follow-up is the most sustainable and sure-fire closing technique. Most of the customers you sell over the phone will not buy on the first call because they still don't trust you. when they are rejecting or asking to hang up Always be sure to ask them when they want you to reconnect. Your customers will tell you randomly, write it down and put it in your CRM or Sales Report when the time is right. Give them a new follow-up call and tell them you saved a new customer contact today. Trust me, customers will listen to your proposal longer. open up more So you keep following this. until the sale is closed

7. Make as many calls as you can.

Selling over the phone is related to the volume of pick-ups each day. Hit the call button as many times as possible by cutting down on sluggish hours, such as smoking, wandering around the office. Go to the bathroom often, etc. The number of quantitative calls will definitely affect the chances of getting new customers. Quality is the tone of voice, listening skills, speech, follow-up, which you can develop as you go. with many calls The more calls, the better because I have practiced selling through the phone all the time.

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