communication problems within the organization that are often found ❗
communication problems within the organization that are often found ❗
Organizations will experience difficulty or discomfort in making any changes. If there is a lack of good internal communication This is for the organization's personnel to understand. see the same picture until the attitude or behavior that the organization expects and supports the vision of the organization Internal communication is therefore very important.
Readers who are business owners, executives or employees, have you ever wondered that nowadays we have many communication technologies that help make communication between each other easy? more convenient and faster We have high speed internet, mobile phone, e-mail, computer system within the organization. And now we have a chat program called LINE to become more involved in communication in our lives. But it turns out that our internal communication is not getting better as technology has advanced on an equal footing.
Today, I would like for you readers to imagine your organization and see if it is still experiencing 11 communication problems within the organization today or not.
1. Not communicating the problem honestly
Found that the problem of internal communication that is often encountered and is similar to the corporate culture of Thailand is when we have a problem. We often do not bring up those problems to sit and discuss honestly. We choose to keep our problems hidden and ignore them until many times the problem escalates. From a small problem, it turns into a big problem that makes an impact and is difficult to solve. For example, the salesperson has a service problem with some customers. It might just be confusing in the service process. Replace when there is a problem will take what happened to sit and analyze and discuss within the organization to adjust the system or create a mutual understanding
That employee instead chose to keep the problem quiet. The problem was not reported to the supervisors or relevant departments. After a while, the organization found that dissatisfied customers took the incident and wrote a post on social media. spread widely Create a bad image for the company until the reputation of the subsidiary company has deteriorated
The fact that people in the organization do not communicate problems honestly. May be caused by the culture of our society that does not dare to speak. Do not dare to express different opinions. Fear of losing face, losing form, fear of not being loved by friends Stick to relationships rather than results of work. Respect for elders, do not argue, do not object, obey orders. When expressing different opinions or reasons, they are often blamed for being aggressive. disrespectful Without listening to what the child was going to give his reasons.
It is deeply rooted in these beliefs that some organizations have many hidden problems. When the carpet was shaken up, the dust swept through the organization. when not communicating the problem honestly It's like leaving those problems behind. The organization has the same condition as the people with the disease. So how will there be enough strength to develop and drive the organization forward?
2. Problems showing non-constructive communication behaviors
Many people who have to work together to coordinate Instead, there are methods of communication that show non-constructive communication behaviors. It is not appropriate to create cooperation, such as the use of words, tone of voice, gestures and gestures that create frustration with each other. disrespectful disrespectful and make the other person feel inferior
If the reader can't imagine the behavior of communication that is not creative. Just imagine the image of contacting government agencies in the past. who often meet government officials who speak badly His harsh tone, twitching of his face, acting dull and uninterested in answering our doubts and questions about the heaps of government procedures and documents. But his voice immediately rang out. Acting furiously when we do something wrong. Money goes wrong because we don't understand what he's saying. Until sometimes we wonder why he has to be so angry with us even though we didn't burn down his house a bit.
The show of non-constructive communication behavior that appeared in government agencies in the past, as I gave an example recently, is becoming less common. Because the Thai bureaucracy has adopted a service system, especially instilling the way of thinking of service providers in the private sector as an example, which is considered a positive change. Because nowadays the world society is trying to encourage people to see the value of being a person. Respect the dignity of fellow human beings accept each other's differences which this is a beautiful thing Because we still have the flesh and soul that robots can't replace, calling it compassion as human friends.
3. Incomplete communication problems lack of clarity
This is a problem that always arises during work coordination. occur for many reasons from the process of incomplete acceptance caused by lack of attention and attention or having a knowledge base in that matter not good enough to create self-understanding I myself do not understand enough of these things. When it comes time to communicate to others, it becomes even more confusing. It turned out to be half knowing and the other half thinking for himself. The more the communication, the more distorted. Because by nature we humans will communicate things. Go out based on the knowledge and experience that they are familiar with before. and there is often an assumption in mind that other people also know I've been through the same experience that I have.
Saying this, you should know about it. You don't have to explain anything for a long time. In fact, other people may not have that background at all, it is possible. I often encounter this problem with specialized agencies such as IT departments, accounting departments, and legal departments. that often communicates in a short way With the terminology that people in the agency used to communicate in a simple way, they understood each other already. But when having to communicate with other agencies that do not have knowledge in various fields as mentioned The communication that occurs between each other becomes incomplete and unclear, leading to misunderstandings and creating boredom in co-ordinating between them.
4. One-way communication problem and lack of participation
It is often found during internal organizational communications that occur at the management and operational levels. The executives or supervisors often have a way of communicating in a way that informs others to follow their orders. Forgetting that all workers would like to be co-operated when they feel that such a method or policy has contributed to their own destiny. No human being enjoys being in oppressive or coercive situations.
As we all know that human beings have dignity and want to preserve it more than anything. One-way communication without participation is one of the ways to degrade the dignity of those who work together. On the other hand, participatory communication is listening, giving an opportunity to express opinions whether they agree or disagree. allowing him to suggest a solution to the problem They all make people feel involved. sincerity of coexistence He will be even more cooperative.
5. Problems with wrong channel selection and communication methods
In this regard, the creation of cooperation Build understanding of communication within the organization. The sender should be aware of the appropriateness of choosing the communication channel in accordance with the objectives. Because of the problem of communication within the organization, number 5 found that many issues should be met to create understanding. Instead, we choose the method of sending an email. Which is more suitable for informing news than creating engagement. or sometimes trivia Just letting them know and possibly choosing a way to send an email would be enough to save time.
6. The boss and his subordinates don't talk to each other.
Some bosses didn't know what to talk to their subordinates, so they kept quiet. The subordinates never thought to ask anything. As a result, different people sat in silence. They work continuously, so stories or problems of their own will depend on other parties. Come to tell me what news is there, which people say, sometimes right, some wrong, problems come again.
7. The boss thought to himself that his subordinates already knew.
In this case, the leader will think for himself that what the boss knows Subordinates must know Therefore, there is no need to tell. As a result, the subordinates still do not know that the organization has a policy. Or what changes have occurred? or in the case of the work of subordinates not according to the plans or goals set I never told my subordinates. Let the subordinates enlighten themselves because I think that this is all I should know myself But some subordinates do not know. As a result, the leader is always dissatisfied with his subordinates. because I never knew poor performance but the subordinates think because my son never told me anything that he did something bad Show that everything you have done is good. because I didn't get feedback from the boss. Problems arise immediately in internal management.
8. The problem of the age gap
This problem greatly affects communication within the organization. senior management who grew up in an era I want the little ones to approach politely. what to say It must use words that show the noble and noble. Language must choose a language that is formal and polite. will write a letter Or records must have the correct suffix, etc. But this modern child will communicate or say anything, need speed. no time to sit and think Sometimes an abbreviation comes out unconsciously. Or use the language of teenagers to talk to executives without knowing themselves.
9. The subordinate thinks that the elder can know for himself.
Some of the subordinates looked at the leader. due to being the head must know the story of his subordinates Why media? But don't you know how? Actually, the leader is a person. which if no one comes to tell would probably not know what happened So what do we want the boss to know? All you have to do is notify your boss, don't assume that your boss can know.
10. Good things don't talk only talk bad things
This problem happens a lot in many organizations. Good things happen in the organization. Often no one cares or care to tell who works well knowledgeable Often no one cares But if other people's stories are not good Especially the scandalous rumours, not a good one, they all rushed to talk. talk to each other for fun even though the story may not be true
11. Communicating too much with technology
Another communication problem in organizations that we often encounter is the use of technology to help communicate. both seated together But they talk to each other online all the time. Instead of talking to each other in a short time Some people work next to each other. almost never talked cause communication failure The media is not at all sometimes replace the problem or his important story will end It's not over yet
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