What is Chatbot❓ Why is it important to business people?

What is Chatbot❓ Why is it important to business people?

At present, various technologies are being introduced. Used in many occupations, especially in business and industry to make it more convenient, chatbots (Chatbots) or automated answering systems for chatters or customers is another technology that has been received. Its huge popularity is an essential tool for any business in the digital age. Because it will help screen the customers. Get the required information before it reaches the hands of the officers. to ease the work of the officers or less people

👉🏻What is Chatbot?

is an automatic chat program Developed to simulate human conversations. make it possible to communicate And can talk to humans in real time and not only in text Chatbot can also communicate via voice, such as Voice Assistant Apps such as Alexa or Siri.

👉🏻Chatbot working principle

- Analyze user questions It checks for words or phrases that are the same or similar to the keywords set during development.

- Reply to users Once it finds similar keywords, it will respond to the user in the most appropriate and fastest response.

👉🏻Chatbot was developed into 2 types.

1. Rule-Based Bot is a Chatbot developed using rules. It is the originator of communication commands by creating rules or keywords into the system and the answers that correspond to that keyword. If the question that the customer asks matches which keyword The system will answer the questions that have been defined there. This Chatbot system has a disadvantage in that We have to do keywords and answer questions in many cases. If a user replies and doesn't match the commands we have prepared, the chatbot may not understand what the user wants. and unable to answer user questions correctly

2. AI Bot is the use of artificial intelligence and machine learning to develop Chatbot to be intelligent like humans, able to interact and communicate with users more understandably. which will be more difficult to do But it's also very popular with big companies developing chatbot systems like IBM, Microsoft, and Google, among others.

👉🏻How is Chatbot good for business people?

1. Chatbot makes it possible to communicate with customers all the time, yes! Your customers can contact Inquire through your Chatbot system 24/7, helping to solve the problem of slow customer response. Help customers solve problems in time Increase the satisfaction of service for you as well

2. Chatbots reduce the amount of time spent communicating with customers.

3. Chatbots can help your business close sales. Can guide customers, generate bills, and walk customers through the payment process. It is also a channel for presenting news. Various promotions as well

Help save customer data to improve products and services.

👉🏻How is Chatbot useful?

- Efficient in providing information

- Allows communication to be possible at all times

- Provide advice or advice to users quickly

- Minimizes conflicts between merchants and customers because Chatbot will always ask politely, even if the customer uses impolite words.

- Notify new promotions to customers quickly

👉🏻 Current Chatbot Applications

Frequent use of Chatbots At present, it is an online store business because it helps to provide product information to customers quickly. Chatbot has also been developed to be able to send messages to people who comment on the store's page to present products and services. automatically as well

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